Shipping Policy

Last updated: September 2026

Thank you for shopping with us. We are committed to getting your order to you safely and as quickly as possible.

Please read the information below to understand how our shipping and fulfillment process works.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow 2–5 business days for order processing and preparation before your order is shipped.

Orders are generally not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, product launches, promotions, or holidays, processing may take slightly longer.

If there is a significant delay with your order, we will contact you using the information provided at checkout.

2. Shipping Destinations

We currently offer shipping to selected countries worldwide.

Available shipping destinations and shipping methods are displayed at checkout based on your location and the products in your order.

Some countries, regions, territories, or remote locations may not be eligible for delivery due to carrier restrictions, customs requirements, product restrictions, or other logistical limitations.

3. Shipping Times

Delivery times depend on your destination, shipping method, product availability, carrier performance, customs processing, and other factors outside our direct control.

Estimated delivery information will be displayed during checkout whenever available.

Please understand that delivery estimates are estimates and are not guaranteed delivery dates.

International orders may take longer than expected because of customs inspections, weather, carrier delays, holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order contents, available shipping methods, and destination.

From time to time, we may offer promotional free-shipping thresholds or other shipping promotions. Any applicable promotion will be clearly displayed on our website or at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

Tracking information may take some time to become active after the carrier receives and scans the package.

You can use the tracking information provided to monitor your shipment.

6. International Orders, Duties & Taxes

For international orders, additional customs duties, import taxes, VAT, brokerage fees, or other government charges may apply depending on the destination country.

Where applicable, these charges may be collected at checkout or by the relevant customs authority or carrier.

Unless specifically stated otherwise at checkout, customers are responsible for any applicable customs duties, import taxes, or other charges imposed by their destination country.

Customs policies vary between countries, and we cannot control or predict the exact amount of any customs charges.

7. Shipping Address

Please carefully check your shipping address before completing your purchase.

We are not responsible for delays, additional shipping charges, or unsuccessful delivery caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

8. Lost, Stolen, or Damaged Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier.

If your package arrives damaged, please contact us as soon as possible and provide photographs or other relevant evidence.

For packages that appear to be lost in transit, please contact us so that we can investigate the shipment with the relevant carrier or fulfillment partner.

Resolution options may vary depending on the carrier, shipping method, destination, and circumstances of the shipment.

9. Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Customs inspections or clearance

• Severe weather

• Natural disasters

• Carrier disruptions

• Strikes or labor disruptions

• Public holidays

• Incorrect or incomplete delivery information

• Government restrictions

• High-volume periods

• Other unforeseen logistical events

If a significant delay occurs, we will work with our fulfillment and shipping partners to help resolve the issue.

10. Multiple Items in One Order

If your order contains multiple products, your items may be shipped separately depending on product availability, warehouse location, fulfillment requirements, or shipping method.

You may therefore receive multiple tracking numbers and packages for a single order.

You will not be charged additional shipping simply because your order is divided into multiple shipments unless the applicable shipping terms shown at checkout state otherwise.

11. Third-Party Fulfillment

To provide customers with efficient international fulfillment, some orders may be processed and shipped through third-party fulfillment and logistics partners.

Depending on the product and destination, your order may ship from a fulfillment center located in a different country or region.

This allows us to offer a wider range of products and shipping options to customers worldwide.

12. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination country.

Products containing batteries, electronics, or other regulated components may have additional transportation requirements or may not be available for shipment to certain destinations.

If an order cannot be shipped to your destination, we will contact you regarding the available options.

13. Contact Us

If you have questions about your order or our shipping policy, please contact our customer support team.

Email: veylixnovexa0@gmail.com

Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.

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Important Notice

By placing an order with us, you acknowledge that international shipping times can vary and that customs clearance, carrier delays, and other circumstances outside our control may affect delivery.

We recommend reviewing the shipping information displayed at checkout before completing your purchase.